What We Collect and Why It Matters
We collect the information you provide when creating your account — your name, phone number, email address, and date of birth. When you make a deposit or withdrawal using bKash, Nagad, or Rocket, we also record transaction references and wallet identifiers. We do not store your
-
1
full mobile wallet PIN or password. Device data — browser type, IP address, and session timestamps — is collected automatically to keep your account secure and detect unusual activity. If you contact our support team, those messages are stored so we can follow up properly. We
-
2
process your data to run your account, verify your identity, process payments, and respond to your queries. We do not sell your personal information to third parties. We may share limited data with payment processors like bKash, Nagad, or Rocket solely to complete your transactions. Data
-
3
retention follows what is required by applicable regulations — we do not hold your information longer than necessary. You can request a copy of your stored data or ask us to correct inaccurate details at any time. Access to this platform and these data practices depends
-
4
on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.